FAQs

Your data helps us to correctly distribute the revenue from the sale of the GA to the 160 transport companies that accept the GA Travelcard. The head office of Alliance SwissPass, managed by the ch-integral association, has a statutory mandate prescribed by the Swiss law governing the carriage of passengers (PBG) to collect the travel information it needs to distribute the income from ticket sales equitably between service providers (https://www.allianceswisspass.ch/de/informationen-ov-nutzende/kundenbefragungen).

The office of Alliance SwissPass, managed by the association ch-integral association, has a statutory mandate under the Swiss law governing the carriage of passengers (PGB) to collect the travel information it needs to distribute the income from ticket sales equitably between service providers. The office has a mandate to distribute the revenues received by National Direct Service on behalf of the transport companies. This responsibility is embedded in the Ue500 agreement of Alliance SwissPass (National organization of transport companies and associations participating in direct passenger transport). The agreement stipulates that the necessary product and personal information should be obtained from customers by means of a survey. The data privacy statements of the transport companies state that data may be shared with our office and our appointed agents for the purpose of revenue distribution.

No. Unfortunately, the rules of our survey don't allow us to do that. We are also interested in your travel behaviour while on holiday.

No. Interviews are carried out by train crews for other purposes. The distribution of revenue from travel passes (GA, Day Pass, Swiss Travel Pass, etc.) is calculated at national level using survey data from Alliance SwissPass.

To ensure a meaningful sample, 52,000 randomly selected GA customers from all over Switzerland are invited to take part in the survey each year.

The monthly prize draw takes place in private without the presence of the public and is not notarially certified. Winners are notified directly. Participants are responsible for the accuracy of the contact details supplied. We cannot accept any liability for incorrect delivery of prizes resulting from incorrect contact details. The draw for the monthly prizes takes place once a month. No correspondence will be entered into about the prize draw. The organizers' decision is final. By taking part, you accept the Terms and Conditions of the competition. The German-language version of the Terms and Conditions is the legally binding one.

To use the app, you'll need Android 6.0 or higher.

The app works with iPhones using iOS 13.4 and higher.

Make sure that the "Recording active" option is activated in the app's settings.

In the smartphone settings:

• Make sure that the app has permission to use your location: Settings > Apps > myJourney App> Permissions > Location > Allow all the time.
• Allow the app to access Bluetooth so that it can read beacons from public transport vehicles: Settings > Apps > myJourney App> Permissions > Nearby Devices > Allow
• Make sure you disable the battery optimization for the app and don't enable a power-saving mode that will affect the app's functionality (for more on this, see (20)):
• Settings > Battery > Power saving mode OFF
• Settings > Apps > myJourney App> App battery usage > Unrestricted

In the app's settings, "Recording active" option must be activated.

In the smartphone settings, make sure that the app can access your location: Settings > myJourney App > Location Always. Also, make sure that the app can access your fitness log: Settings > myJourney App > Exercise & Fitness: toggle to green.

Don't worry – we're not interested in your heart rate, activity levels or recent diet successes, but we do need permission to access your iPhone's CMMotionActivity data, which tells us whether and how you are currently moving. Beginning with the iPhone 5, iPhones have used Apple's CMMotionActivity to carry out a background analysis of its various smartphone sensors. The information it collects tells us whether you're walking, running, travelling in a vehicle or standing still. This helps us to control the app's automatic sleep/wake function, which reduces battery consumption and provides more accurate results.

You can enable location services from within the app. Just tap "Location measurement is disabled". That will take you directly to your system settings. Please enable location services in Settings and give the app permission to access your location via “Allow all the time".

Open Settings > Privacy > Location Services. Make sure that location services are enabled and that the myJourney app has permission to access location services at all times.

Yes. You can disable tracking in the app's settings. Please note, however, that if you disable location services via your smartphone's settings or revoke access to location services, tracking will also be turned off.

Using location services – especially GPS – consumes battery power. However, the app has been configured to be very battery efficient and to keep battery consumption to a minimum. This is achieved by making use of various smartphone sensors as well as GPS and employing clever algorithms that help to conserve battery power by minimizing the number of location requests. We are working tirelessly to continually reduce battery consumption. At the moment, our test devices with location services turned on consume about 2% of battery capacity per hour when on the move, and almost nothing when idling. However, as this varies from device to device, we recommend you charge your phone overnight.

The app sends collected data and routes to our servers for analysis, usually via Wi-Fi, as soon as your phone connects to a WI-FI network. As a result, the impact on your data consumption is minimal (about 2 KB/day). If you do not have regular Wi-Fi access, you can enable mobile data transfer in the app settings. Typical usage via mobile data transfer is about 2.5MB per day.

The app records data everywhere you travel with your smartphone. It is not limited to Switzerland, and cross-border trips by public transport and trips abroad may also be recorded. This may incur roaming charges, which you will have to pay. To make sure that no charges are incurred: Settings, Data options, Roaming off.

As soon as you agree to the app's consent policy, the app is installed, recording is activated, and data points collected. When a user participates in the survey, user data is stored and sensor data is recorded in order to provide information about spatial coordinates, time points and movement states. Based on these data points, the app then calculates the journeys completed with different modes of transport as well as other relevant attributes such as duration and distance. When the app is used for a longer period of time, it can create a movement profile covering several days.

• Time of the localization
• Geocoordinates and accuracy (obtained via the GPS chip)
• Acceleration values (obtained from sensors in the smartphone)
• Movement activity from the operating system
• Detection reliability (confidence) of the movement activity
• User agent (type of device, operating system version, app version)
• Public transport vehicle beacons recognized (Bluetooth)

Yes. Your data is not linked to your name when it is evaluated. The data is consolidated into general, impersonal information about how your travel card is used. We need your contact data so that we can deliver any prize you may win in the competition. We would also like to mention that compliance with the applicable data protection regulations is extremely important to us.

You have the following rights to your data, which you can exercise at any time:

• You may request information about your stored personal data
• You may request that your personal data be corrected, supplemented, blocked or deleted
• You can delete your account or ask to have it deleted
• You can revoke consent to future data processing
• You can ask for your data to be transferred to a third party
• You can ask for the recording of your transaction data in the application to be stopped. Once this has been done, the functionality of the application will no longer be guaranteed.

You can request information about your stored data at any time. If you wish to exercise any of these rights, please contact myjourney@motion-tag.com.

You also have the right to submit your concerns or questions to the Federal Data Protection and Information Commissioner (FDPIC) at any time.

Please note that deleting your data could breach the terms and conditions of participation and result in your exclusion from the project. Further information is available in our Privacy Policy.

Your registration code is valid for a single registration only. If you have already created your account and try to register again with the same code, you will receive an error message.

In any case: please activate your account. As part of the registration process, please confirm your email address in order to activate your account. You should have received an email with a confirmation link. Please check your inbox and spam folder if necessary. Click on the link to activate your account. You can then log in with your email address and the password you have selected, and start using the app. If you have forgotten your password, use the "Reset password" button to choose a new one.

Please be patient. Once a stable internet connection has been established, it can take a few hours to process your data, which is why there is a delay before the app displays your journeys. You don't have to use a mobile network; a normal connection via your home Wi-Fi is perfectly OK.

The app needs access to your GPS data to record your journeys correctly. On some devices, updates to the Android system can prevent this from happening. To fix a GPS issue, please complete the following steps:

1 Location access

Make sure the app has permission to access your device's location. Settings > Apps > myJourney App> Permissions > Location Access ON (Allowed all the time).

2 Battery optimization

For the app to properly track your journeys in the background, battery optimization for the app must be disabled in your smartphone's settings. Some smartphone models, especially those from Huawei, Samsung, OnePlus and Xiaomi, have app-specific battery-saving settings configured by the manufacturer. These are automatically enabled when the device has not been used for a certain time. As a result, the device's operating system does not allow apps to run in the background and switches them to idle mode to extend the battery runtime. To enable the app to operate unimpeded, you need to change the settings on your phone. Here are some tips on what you should do on your model of smartphone (you can also find a complete overview of the device settings that make it difficult for apps to run in the background and how to change these settings at dontkillmyapp.com .)

This is due to the fact that, on the day when you check, there are still some public transport journeys that you have not yet checked.

Often, the last journeys during the day are not displayed in the app until the following day. The reason for this is that the recorded data is only transferred to our server for analysis when there is an internet connection. Only those trips that are recognized as finished and complete are then sent back to the app so that you can see them. If a journey is still ongoing, it is not displayed. Sometimes, a journey is only considered to be complete and available for viewing when the subsequent journey has also been sent and analyzed.

Only those journeys you have marked as checked are included in the statistics area. You can validate individual journeys during the day by selecting them in the list, or mark the whole day as checked by confirming the red check mark.

No need to panic – we will be happy to answer any other questions you might have. Just send us an email explaining the particular problem to myjourney@motion-tag.com.Please include the name of the app and the email address you registered with.